Digital Human Alike CX

Learning

Teaching and speaking on innovation, customer experience tools, AI and ethics, and the humanisation of technology. What I want to do, and where I have done it before.

01 University & business school teaching

Guest lectures and modules for universities and business schools, on innovation, customer experience tools, AI and ethics, and the humanisation of technology. Aimed at postgraduate and executive programmes.

Previously

Occasional innovation workshops at the EOI (Escuela de Organización Industrial) business school, in Madrid and São Paulo.

02 Speaking

Available as an independent, vendor-neutral voice for conferences, keynotes and panels on AI and customer experience. No product to sell on stage, so the take can be a balanced one.

Track record

Keynotes and panels from the Solaiemes years, 2010 to 2014, mostly on rich messaging, RCS and telco APIs.

  1. 2014

    TADHack, Madrid Host & mentor

    Telco APIs for developers, with a workshop run alongside Universidad Rey Juan Carlos.

  2. 2013

    API Days Mediterranea Talk

    Telcos exposing their communication APIs, and RCS as an enabler for developers.

  3. 2012

    Rich Communication, Berlin (Informa) Panel

    The future of RCS as a mass-market service.

  4. 2012

    IMS World Forum, Madrid (Informa) Panel

    Evaluating IMS as an enabler for application developers.

  5. 2011

    IMS Global Congress, Madrid Keynote

    RCS-e API exposure.

  6. 2011

    Rich Communication, Munich (Informa) Panel

    RCS as a standalone offering, or an enabler for other applications.

  7. 2011

    Telco 2.0 Talk

    RCS-e as a platform, not just an end-user service.

  8. 2010

    IMS Global Congress, Brussels (IIR) Panel moderator + demos

    Why the ecosystem struggles to work with carriers, and the case for APIs.

  9. 2010

    Rich Communication, Barcelona (Informa) Keynote

    RCS as a new revenue stream for carriers.

03 Workshops & ideation sessions

For corporate teams that need to challenge their own customer experience to boost it. Structured sessions to pressure-test the interaction, the data and the AI, and leave with a concrete direction rather than a vendor shortlist. On-site or remote, shaped around the team.

To arrange a lecture, a talk or a session, get in touch.