Digital Human Alike CX is Juan Mateu’s practice and writing on using AI across the customer experience with judgment and ethics: the interaction, the data and the UX. It is where the Inlytips initiative began.https://digitalhumanalike.cx/https://digitalhumanalike.cx/blog/quo-vadis-rcs/https://digitalhumanalike.cx/blog/quo-vadis-rcs/Behind the RCS and RBM hype: no 1.1 billion real users, a business model reshaped by Google, and the cost of a decade of telco procrastination.Tue, 19 Nov 2024 00:00:00 GMT